Return Window
7 Days
Refund Method
M-Pesa
Refund Timeline
3–5 Business Days
Eligible for Return
Item received in damaged or defective condition
Wrong item delivered
Item significantly different from the product description
Item missing parts or accessories listed in the description
Not Eligible
Items returned after 7 days of confirmed delivery
Items that have been used, washed, or altered
Items with missing original packaging or tags removed
Sale or clearance items (unless faulty)
Digital products or downloadable items
Items damaged due to misuse or neglect
Need Help?
Our support team is available Mon–Fri, 9am–6pm to guide you through the return process.
Contact SupportHow to Return an Item
Contact Us
Reach out via the Contact page or email within 7 days of delivery. Include your order ID, reason for return, and photos of the item.
Return Approval
Our team reviews your request within 1-2 business days. We'll confirm eligibility and send you return instructions.
Ship the Item
Pack the item securely in its original packaging. Drop it off at the agreed courier point or schedule a pickup.
Inspection
We inspect the returned item upon receipt. This typically takes 1-2 business days.
Refund Issued
Once approved, the refund is processed to your M-Pesa within 3-5 business days. You'll receive a confirmation email.
Refund Information
Refund Method
All approved refunds are returned to the M-Pesa number used during checkout. We do not issue refunds to a different number or account.
Partial Refunds
In some cases (e.g., item returned with missing accessories), a partial refund may be issued at our discretion after inspection.
Return Shipping Costs
If the return is due to our error (wrong item, damaged goods), we cover return shipping. If the return is due to a change of mind or buyer error, the customer is responsible for return shipping costs.
Important Note
Do not return any item without first contacting us and receiving return approval. Unauthorised returns may not be processed and will be returned to sender.
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